Animator’s Toolbar Pro – Installation problems

If you’ve purchased a personal license of the Animator’s Toolbar Pro, thank you for your support! Because you are reading this post I’m guessing  you’ve run into installation problems, I’m sorry about that…

Before you try the solution described below, first make sure you are logged in to the Creative Cloud App with the same Adobe ID used to purchase the Animator’s Toolbar Pro extension…

Quite a few new users have contacted me about the Animator’s Toolbar Pro (1.1.1) not showing in the Photoshop CC 2019 interface, the installation of the extension not syncing with the Creative Cloud or, when attempting a manual installation, an error message saying “There is already an extension installed with that name. Please uninstall it first and then try again”.

It seems that the release of Photoshop CC 2019 has introduced a Creative Cloud syncing/installation problem. The solution to this issue is to temporarily roll back to Photoshop CC 2018. This should restore synching with the Creative Cloud and remove the previous (and possibly incomplete) Animator’s Toolbar Pro extension.

After restoring communication with the Creative Cloud you are able to perform the installation of the toolbar extension via Adobe Exchange and upgrade to Photoshop CC 2019.

note: Because the toolbar comes with extra files like keyboard scripts, demo psd’s and a cheatsheet.pdf, your user will need to have admin (writing) rights on your system. You are likely asked for permission to continue the installation.

Follow these steps:

  1. Uninstall the Animator’s Toolbar Pro (Free and Trial) extension if applicable.
    Go to https://www.adobeexchange.com/my-exchange.html and uninstall the toolbar (if it says it is installed). Give The CC App time to sync.
  2. Uninstall Photoshop CC 2019
    In the CC App go to the Photoshop segment and click the downward arrow next to “Open” choose “Manage” and “Uninstall”. Once uninstalled (and synced), I’d suggest to restarting your computer at this point for good measure.
  3. Install Photoshop CC 2018 via the Creative Cloud App
  4. Install the Animator’s Toolbar Pro. Go to My Exchange and click install. Give The CC App time to sync.
  5. If the toolbar is working under CC 2018, the syncing/installation problem is resolved and you can safely install Photoshop 2019.

Contact me if you run into any error messages. Please make a screen grab of the error message and include it in your email as an attachment.

Hope that helps,

P.